All sorts of useful information about your holiday in Scena
Good to know
Welcome to the “small print”. Here you will find all the information you need to know for your stay with us.
In addition to the culinary highlights of our world of indulgence, you can look forward to these special inclusive services:
- Weekly welcome aperitif with generous variety of snacks and drinks
- Special dishes for allergy sufferers and vegetarian options available on request
- Fresh South Tyrolean apples available all day, revitalised Grander water throughout the hotel, as well as wellness and herbal teas in the spa area
- On your day of arrival, you are welcome to enjoy breakfast in our hotel. The breakfast price for the first day of your holiday is € 20.00 per person.
- You are also welcome to invite friends to join you for dinner (price for the multi-course à la carte menu € 55.00 per person).
Access to the CHARISMA relaxation oasis:
- Indoor pool (5 × 10 m, 29 °C)
- Heated panoramic outdoor pool (8 × 22 m)
- Grander water in the pools
- Outdoor whirlpool
- Sauna area with Finnish sauna, steam bath, infrared cabin, aromatic showers, Kneipp water-therapy path
- Relaxation room with garden views
- Comfortable loungers in the garden
Provided in your room: spa bag with fluffy bathrobe, towels and slippers
Also for day guests: use of the CHARISMA oasis (pools, garden & saunas) for external guests: € 30.00 per person/day
Fitness room with modern equipment (treadmill, bike, cross trainer, weight station)
- An outdoor parking space is of course available to you. For one of the limited underground parking spaces we charge € 8.00 per day.
- You can charge your electric car at our charging stations (in the car park and garage) for a fee.
- Your bicycles can be stored in our lockable bike room. Sufficient charging points for e-bikes are available (free of charge).
- Wi-Fi throughout the hotel – free and easy to use.
One ticket for all public transport: the South Tyrol Guest Pass Scena is valid for your entire stay, including arrival and departure days. You will receive the digital pass directly upon arrival at our hotel. Included in Südtirolmobil:
- Regional trains in South Tyrol: from Brennero to Trento as well as from Malles to San Candido Hiking bus Scena
- Local buses (city, intercity and community buses)
- Cable cars to Renon, Maranza, Colle, Meltina and Verano
- The Renon tram and the Mendola funicular
- With the integrated ticket system, the Swiss PostBus between Malles and Müstair can also be used.
- Comfortable baby and extra beds
- High chairs in the restaurant
- Large playroom with Lego area, slide, climbing wall, table football, table tennis and air hockey
- Special children’s menu during the high season
- “Unser größter Schatz”: as a family, experience the wonderful natural and cultural landscape on 19 themed walks in Scena. You’ll learn more about South Tyrol, have fun, and can even win great prizes.
- Weekly children’s programme with exciting excursions organised by the Scena Tourist Association
Booking, deposit and cancellation conditions
To guarantee your reservation, we kindly ask you to make a deposit of 30% by credit card or bank transfer within 7 days. You will receive the exact payment conditions together with your booking confirmation.
Please understand that while booking of room categories is possible, we cannot guarantee specific room numbers or floors.
Room layouts and furnishings may vary within the same category.
Cancellation conditions
Unless otherwise agreed (e.g. travel cancellation insurance), cancellations will be charged as follows:
• up to 21 days before arrival: 0%, deposit will be refunded
• 20–7 days before arrival: 30%
• 6–3 days before arrival: 60%
• from 2 days before arrival, in case of no-show, late arrival or early departure: 100%
There is no right of withdrawal in accordance with the Italian Consumer Protection Code (notification pursuant to Part III, Title III, Section I, of Legislative Decree 206/2005) – however, we grant you the above cancellation terms.
Travel cancellation insurance with the European Travel Insurance
Something can always happen before the start of a journey. Should you need to cancel a booked stay at short notice, arrive late or leave early, cancellation fees will apply. To protect yourself from any related costs, we recommend taking out travel insurance with the European Travel Insurance. You can easily complete the relevant form online and enjoy full coverage (REISE-STORNO-SCHUTZ).
Payment options on site
The final bill can be settled by card (Eurocard, Visa, Mastercard, EC card) or in cash. Cash payments (banknotes) receive a 1.25% discount.
Diners Club and American Express are not accepted.
For the deposit, please use the online form (ONLINE PAYMENT).
Our bank details:
HOTEL LAGREIN GmbH
Via Scena 54, I – 39017 Scena
Raiffeisenkasse Scena
Account No. 03/00/00.900-8
IBAN: IT 20 T 08234 58880 000300047635
SWIFT-CODE: RZSBIT21033
The listed half-board prices include all services of our pampering half board and 10% VAT.
The local tourist tax of € 3.80 per person per night is not included in the stated prices and must be paid on site (children under 14 years exempt).
BED AND BREAKFAST prices correspond to the half-board rate minus € 25.00 and are fixed; breakfast not taken cannot be deducted.
Children’s rates
we offer special fixed prices for children and teenagers. Children up to 2 years stay free of charge. Children’s rates apply when two full-paying adults share the same room. When children occupy a separate room, the children’s rates do not apply.
Best price guarantee
for us, transparent pricing is essential to earn your trust. We guarantee that you will not find a lower price online than on the Hotel Lagrein website or in our brochures.
Best offer guaranteed
You can be sure to receive the best possible rate for your desired stay, with all seasonal promotions automatically included. No hidden costs or additional fees will be charged.
Flexible price system
Our flexible pricing system depends on the requested period, demand, and occupancy.
Offers, holiday packages and discounts cannot be combined (neither with each other nor with our special deals and packages). Unused services included in a package cannot be deducted from the price.
Check-in & check-out
Your room will be ready for you from 3:00 pm on your day of arrival.
On the day of departure, please vacate the room by 11:00 am.
If you expect to arrive after 7:00 pm, please give us a quick call.
Your stay
Our reception is open daily until 8:30 pm – personal, friendly and uncomplicated.
If you have any special requests or needs (e.g. allergies, flowers, taxi service, leisure activities), please let us know. We will take care of it.
Holidays with your dog
Please understand that we do not accept pets in our hotel.
